Current Issues in Services Management: Multidisciplinary Perspectives

A Conceptual Evaluation of Personality and the Internal Sources of Emotion in Service Enterprises (Ali Avan / Özcan Zorlu / Ahmet Baytok) – Technological Factors That Effect Hospital Efficiency. A Study Based on Training and Research Hospitals in Turkey (Gamze Yorgancioğlu Tarcan / Pınar Yalçin Balçik / Murat Konca / Ayça Karahan) – Corporate Governance Rating and Profitability in Borsa İstanbul (Fevziye Kalipçi Çağiran / Alp Eren Kayasandik) – The Relationship between Challenge- and Hindrance-Related Self-Reported Work Stress and Self-Reported Job Performance (Türkmen Taşer Akbaş / Meral Elçi) – Smart City Applications at the Local Government Structure in Turkey. The Case of Bursa Metropolitan Municipality (Zuhal Önez Çetin) – Subsidiarity Principle Reflection on the Tourism Sector (Zişan Korkmaz Özcan) – The Concept of Holiday and Travel in Islam. The Understanding of Halal Tourism and Investments Which Serve within the Frame of This Understanding. A Sample Study on a Chosen Pilot Facility (H. Neyir Tekeli) – Possible Causes of Burnout and Burnout Syndrome in Tourism Businesses (Şerif Ahmet Demirdağ) – Organizational Justice and Reflections in Tourism Industry (Yasin Keleş) – Determination of Organizational Identification Levels of Five-Star Hotels’ Employees According to Their Individual Characteristics. The Case of Antalya (Çiğdem Okşit / Gonca Kiliç) – Evaluation of the Activities of International Five Star Chain Hotel Businesses in Terms of Sustainable Tourism and the Ankara Study Case (Ahmet Büyük Şalvarci / Halil Akmeşe / Gökhan Şener)