Client Services

University of Toronto Press Distribution represents more than 70 book imprints for distribution in Canada, the United States, and around the world. UTP maintains facilities in Toronto with more than 60,000 square feet of warehouse space, and a Buffalo, New York, location for expediting incoming and outgoing U.S. shipments.

Publisher clients can expect a high level of attention from the client services team to ensure that all requests relating to customers, stock transfers, promotional copies, and special services are completed promptly.

UTP Distribution offers its clients the following services:

Warehousing and receiving
Order entry and customer service
Picking, packing, billing, and shipping
Special services
Credit and collection
Electronic order processing (EDI, Pubnet)
800 number for orders
Order consolidation across distributed clients
Online Sales, Orders, Receipts, and Inventory reporting “Publisher Intelligence”
Support for ecommerce sales
U.S. warehouse
Customs clearances

Our Publisher Intelligence (UTP PI) on-line reporting system makes it easy to track sales, orders, inventory and receipts. The secure, browser-based system gives client publishers full visibility on all their titles’ activity.